Frequently asked questions

How do I reset my password?

Go to the login page and choose Forgot password. We'll email you a secure link to set a new one. If you're a student, an admin at your school can also reset your password from the Users & access screen.

The reset email hasn't arrived — what now?

Check your spam or junk folder first. If it's still missing, the address may not match the one on your account — ask an admin at your school to confirm the email held for you.

Which browsers are supported?

Ampil works in the current versions of the major browsers:

I'm a teacher — why can I see classes I don't teach?

Teacher access is subject-wide: if you teach a subject, you can see every class in it. This lets you cover colleagues and compare across sets.

How do students join a subject?

They use a join code and confirm their identity with their date of birth. See Join a subject.

Still stuck?

Get in touch using the contact details in the footer and we'll be happy to help.